Playground for children
Terms of Service

PAYMENT OPTIONS

We offer the following payment options:

Direct bank transfer

Transfer funds directly to our bank account.

Please list the order number in the purpose. Your

sample will only be analyzed after the funds

have been deposited in our account.

Credit card (Visa, Mastercard)

Credit-card payment is handled via Paypal (Visa, Mastercard, no

Paypal account is required for this), or Paysera.

Paysera

Pay directly online via direct transfer

Paypal

Pay conveniently online via Paypal


Shipping & Handling

Thanks for shopping with The Biomplayground.com! We now ship to over 100 countries worldwide. The average time of delivery of EMS items is from 4-6 business days.


We hope you enjoy your new purchase, and we're grateful for your business. We're a small company with real human beings (not just web pages and computers), so we really do appreciate your order. We do our best to offer the coolest products (products that we collect ourselves), and helpful, responsive customer service. We have developed what we believe is a fair return policy as stated on our website; please note that by purchasing goods from The Biomplayground.com, you have agreed to the following terms.


Returns

Customer satisfaction is a top priority at Biom. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Biomplayground.com product or have questions, please contact us prior to returning so we can assist you by emailing.


If the item has been damaged in transit or has any missing parts we can either replace specific parts or replace the whole item or the item can be returned for a full refund. If the items are returned for a refund, we will initiate a collection of the item and as soon as we receive the item(s) back to our warehouse, we’ll start the refund but it may take 5 -7 days for the money to show back in your account (it all depends on your bank).


In instances where there is change of mind the item can be sent back to us for a refund, in these cases the return cost is paid for by the customer, we can also arrange collection of the goods ( there is a charge for this service).


If you’ve purchased Biomplayground.com products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.


Items purchased directly from Biomplayground.com are returnable within 30 days, in like-new condition, and in the original packaging. Please contact hello@biomplayground.com if you need to return a product.


Returns must be returned prepaid. For your protection, we recommend you return all items via a traceable carrier such as DHL, UPS, or FedEx. Baby Tula is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Biomplayground.com, you will receive your refund through the same payment method you have used when placing your order (this excludes any shipping costs). Please allow two weeks for Biomplayground.com to refund your payment upon receipt.


INTERNATIONAL SHIPPING METHODS AND CUSTOMS DETAILS:

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. The Shrunks will not accept returns resulting from a recipient's refusal to pay any of these fees. The Shrunks is not responsible for packages delayed or detained in Customs.


Colors

We have made every effort to display the colors of our products on our website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display will be an accurate representation of our products.